While many people lament the lack of personalized customer service in today’s economy, others are doing something about it. Consumers are selecting companies and web sites that offer easy self-service options and/or more personalized service. Companies, meanwhile are seeking ways to become more desirable by improving the customer experience.

Some of the world’s largest consulting firms, including PriceWaterHouseCoopers (PwC), Accenture, Gartner and others have published key articles and statistics on the customer experience. In this post, Signifi shares an article that summarizes some of the key trends and statistics you should know as you consider starting a customer experience program at your company.

Enjoy!

32 Customer Experience Statistics You Need to Know for 2019